Privacy Policy
Introduction
This Privacy Policy explains how Calendars Master (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.
We are committed to protecting your privacy and handling your data in a transparent and secure way.
What Data We Collect
We may collect and process the following data:
Account Information
- Name
- Email address
- Login details
Booking & Customer Data
- Appointment details
- Customer names and contact details
- Booking preferences
Communication Data
- Messages sent through the platform
- AI chat interactions
Technical & Integration Data
- IP address
- Browser type
- Device information
- Usage data (pages visited, actions taken)
- Data from connected services (e.g. Google Calendar, Zapier)
How We Use Your Data
We use your data to:
- Provide and operate the platform
- Manage bookings and appointments
- Send confirmations and reminders
- Improve features and performance
- Provide customer support
- Monitor usage and prevent abuse
AI Features and Data Use
Calendars Master includes AI-powered features such as:
- Chat booking
- No-show prediction
- Satisfaction analysis
These features may process:
- Booking data
- Chat conversations
This is used only to:
- Provide AI functionality
- Improve accuracy and performance
Legal Basis for Processing (GDPR)
We process your data based on:
- Contract – to provide the service you signed up for
- Legitimate interests – to improve and secure the platform
- Consent – where required (e.g. cookies, marketing)
- Legal obligations – where required by law
Sharing Your Data
We do not sell your personal data.
We may share data with:
Service Providers
- Hosting providers
- Email delivery services
- Payment processors
- AI providers
Other Shared Contexts
- Integrations
- Connected third-party tools (e.g. Google Calendar)
- Legal requirements to protect rights or comply with law
Data Storage & Security
We take reasonable steps to protect your data, including:
- Secure servers
- Access controls
- Encryption where appropriate
Data Retention
We keep your data only as long as necessary to:
- Provide the service
- Meet legal obligations
You can request deletion of your data at any time.
Your Rights (UK GDPR)
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data transfer
Cookies
We may use cookies to:
- Improve user experience
- Track usage
- Analyse performance
You can control cookies through your browser settings.
Third-Party Services
Our platform may link to or integrate with third-party services.
We are not responsible for their privacy practices. You should review their policies separately.
International Data Transfers
Your data may be processed outside the UK or EU.
Where this happens, we ensure appropriate safeguards are in place to protect your data.
Children’s Privacy
Our service is not intended for individuals under 18.
We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Contact
If you have any questions about this Privacy Policy:
